Questions
Still stuck? Open a support ticket or email support@domitoonami.com.
Is this AI-generated?
Yes, and it is worth knowing exactly how. An image model paints a picture from your words, you approve it, and a video model films it into a loop. The titles, colours and style on top are real HTML and CSS, written for you, which is why text stays sharp at any resolution. What you get is made for your brief alone, so it is not a template another hundred channels are also running. If you can commission a designer, do that; this is for the rest of us, and your uploads and streams are never used to train anything.
What do I get when I sign up?
Your first loop is free, no card: enough Gen-Fuel for one loop with a few tries at the picture. After that, plans and top-ups add Gen-Fuel. A run that fails gives its Gen-Fuel back.
Why is the text code instead of part of the video?
Because video models are weakest at exactly what an overlay needs most: crisp, correct type. So the scene is filmed and the words are drawn live on top in HTML and CSS. They stay sharp at any resolution, and you can change a title, a colour or the whole style for free without filming anything again.
Do unused credits roll over to next month?
Renewal fills your credits back up to your plan's amount and never takes credits away. If a top-up has you sitting above your plan's number, you keep the higher balance. Plan credits themselves don't stack month over month, so there's nothing to hoard or lose sleep over.
If I upgrade mid-cycle, do I get the new plan's credits right away?
Yes. The moment your upgrade goes through, your account is topped up to the new plan's full amount immediately, no waiting for the next billing date.
Can I cancel anytime?
Yes. Manage billing from your dashboard opens Stripe's self-serve portal, where you cancel, change plans, or update your card without emailing anyone. Credits you paid for stay on your account after you cancel, and every overlay you already made keeps playing.
Do I need an OBS plugin to use these overlays?
No plugin required. Every generation lands at a standard OBS Browser Source URL, so you add that URL to a scene once and it keeps showing your latest overlay for that slot. Code-drawn Pro Overlays and Still Art carry a real alpha channel. Video does not: a Video Clip, or a Pro Overlay filmed as Living.
What is a loop?
A short animated scene for Starting Soon, Be Right Back, Intermission or Ending Soon. It is filmed from a picture you approve so that the last frame meets the first, and it repeats without a visible jump for as long as the scene is up.
Can I change a loop after it is made?
Yes. Titles, colours and style are free to change any time. To change the film itself, describe the change: a change to the movement films your picture again, and a change to the look edits the finished film. Film edits are in beta, and their Gen-Fuel cost shows before you press.
What if a loop comes out wrong?
A run that fails gives its Gen-Fuel back automatically. Every loop is also checked against your picture, and if our check flags it, a Free redo button films it again once, at no cost.
Is there a limit during the beta?
Each account can make up to 5 films a day while we are in beta, so one person's busy evening cannot slow everyone else down. If you reach it, nothing is charged and the Studio tells you when the next one opens.
How do refunds work?
Gen-Fuel you have not used can be refunded within 14 days of buying it, in full if you used none of it. Failed runs are always refunded automatically. The details are on the refund page, domitoonami.com/refund.
What if I get stuck setting things up?
Submit a support ticket right from your dashboard with your email and what you're stuck on, and we'll follow up there.